Privacy Policy

Y Concept Apartments respects the privacy of its users and is committed to protecting the personal data provided to it, in accordance with the General Data Protection Regulation GDPR and applicable Portuguese legislation.

This Privacy Policy describes how personal data is collected, used and protected in the context of the use of the website and the services provided by Y Concept Apartments.

Collection of personal data
Personal data may be collected when the user completes contact forms, requests information, makes reservations, communicates by email, responds to surveys or uses the services available on the website. The data collected may include name, email address, telephone number, billing details and other information strictly necessary for the provision of services.

Purpose of data processing
The personal data collected is used exclusively to
Respond to contact or information requests
Manage reservations, stays and the contractual relationship with the client
Comply with legal, tax and regulatory obligations
Send communications related to the stay, including review requests, satisfaction surveys and service quality questionnaires
Improve the quality of services provided and the overall customer experience
Communicate with clients within the scope of the commercial and contractual relationship

The data will not be used for purposes other than those described above without an appropriate legal basis or the consent of the data subject, where applicable.

Data retention
Personal data is retained only for the period necessary to fulfil the purposes for which it was collected or for the period required by law.

Data sharing
Y Concept Apartments does not share personal data with third parties, except when necessary to comply with legal obligations, perform contracts or provide essential services related to the activity, namely tax authorities, booking platforms, management systems or service providers directly connected to the accommodation operation.

Data subject rights
In accordance with applicable legislation, data subjects have the right to access, rectify, update, erase, restrict processing, request data portability and object to the processing of their personal data. These rights may be exercised by submitting a written request to Y Concept Apartments through the contact details available on the website.

Data security
Y Concept Apartments implements appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.

Cookies
The website may use cookies to improve the browsing experience. Users may configure their browser to refuse or limit the use of cookies, which may affect certain website functionalities.

Changes to the Privacy Policy
Y Concept Apartments reserves the right to amend this Privacy Policy at any time. Any changes will be published on the website and will take effect from the date of publication.

Contact
For any questions related to this Privacy Policy or the processing of personal data, users may contact Y Concept Apartments through the contact details available on the website.